Privacy Policy


We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please read this Privacy Policy carefully.

About Us

In this Privacy Policy, references to “we” or “us” are to NuConnected, a company incorporated in Indonesia whose registered office is at CEO Suites, Sahid Sudirman Center 56th floor, Jalan Jendral Sudirman No. 86, Jakarta Pusat 10220, Indonesia, who will be the controller of any personal data processed as described in this Privacy Policy.

Types of Personal Data

We may collect and process the following types of personal information:
Name, passport number, and other identifying information.
We may record your name, title, date of birth, your nationality, and passport number.
Your contact details and personal account or registration details.
Your contact details including your email, social media information, telephone number (home, mobile, and/or business), home and/or office address, company name.
Information about pertinent to the business engagement with NuConnected as an Employee, Vendor,
Service Provider or Client.

Our communication with you.

When you send us an email, telephone, or other communication, or through our social media, we may register your communication with us. When you contact us, our customer service will register your questions, complaints, needs, or other purpose in our database. We may also collect information you choose to share with us, for instance, when you fill out our customer survey, fill out suggestion or complaint form.

Use of our website, apps, and other digital media.

When you visit our website or apps, we may collect information such as IP address, browser type, operating system, referring website, web-browsing behavior, device ID (for mobile apps only), and app use.

Sensitive Information

We consider certain categories of personal information such as medical condition, , special assistance, or other special request as sensitive data. We may collect, use and share the sensitive information with third parties for purposes stipulated in this privacy policy. For example, we keep records as allowed by the exercise of doing business to protect all our shareholders.

Collection of Information

NuConnected may collect your personal data in various ways, for instance when you book a a Job Order, use our website and mobile application, register for NuConnected, communicate with us via social media, contact center, and other indirect channels.

We may receive information about you from our partners, service providers, third parties contracted with us, or public authorities who are legally entitled to disclose that information.

Use of Your Information

By accessing our website via any means, book a Job Order through our website, our offline channel, and other indirect channels, you agree that your personal information may be collected, stored, used and shared by us and our partners, third parties we work with, or other institutions that are legally entitled to inquire us regarding legal matters, for any of the following purposes:

to comply with legal interest and regulatory compliance requirements applicable within and outside territory of Indonesia to NuConnected;
to provide our services to you during scope of engagement;
to identify you in relation to emergencies purposes in NuConnected Indonesia as referred to the provisions of our Emergency Response Plan and/or regulation regarding aviation applicable to NuConnected;
to announce and notify you in connection to your Job Order or employment with NuConnected ;
to store your personal data for a period of time in accordance with applicable laws and regulations;
to make a profile for performance.

Legal Basis for Processing Your Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Disclosure of Your Information

We may disclose your personal information to third parties for the following purposes:

To support services we associate

We cooperate with third parties to provide our services, such as IT support provider, social network provider, marketing agencies, bank, our insurance provider. All such third parties will be required to adequately protect your personal data and only process it in accordance with our instructions.

To comply with legal obligation

If we are under a duty to disclose or share your information in order to comply with any legal obligation, or ordered by authorized institutions, or in order to enforce or apply our policies and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of any criminal offenses.

These parties’ use of your personal data may be subject to their own privacy policies and which we suggest you familiarise yourself with in the relevant circumstances set out above.

Data Retention and Security Measure

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements) or as long as required for the purposes described in this privacy policy.

NuConnected will take our best effort to protect your personal data against loss or unlawful use by providing appropriate technical and organizational measures.

Your Rights

You have the following data protection rights:

You can request access to and be entitled to update and amend your personal data for our normal operations of various programs.
In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by emailing us to with subject “Customer Rights-Data Protection”.

Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. However, if you withdraw your consent, please be informed that it may have implication to our service provided to you.
International Data Transfer

NuConnected may transfer your personal data to countries other than your country of residence. We take this measure in order to fulfill your business arrangements or because our group companies, partners, or service providers have operations in countries across the world. Where necessary, NuConnected will endeavor adequate protection to comply with the requirements or international data transfer under applicable data protection laws.

Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website. By continuing to access the Website, your access and use will be subject to these updates and amendments.

Contacting NuConnected Indonesia

If you have any questions, comments or complaints about this Privacy Policy, please contact us using the details below with clear subject (PRIVACY POLICY) to:
CEO Suites, Sahid Sudirman Center 56th floor, Jalan Jendral Sudirman No. 86, Jakarta Pusat 10220, Indonesia