Happy People Perform Better, Happy Businesses Creates More Businesses
A McKinsey Survey : Employee Satisfaction and Retention Employee satisfaction and retention are naturally intertwined. In all, 38 percent of contact-center agents are extremely satisfied with their job, and another 43 percent are more satisfied than not (Exhibit 1). The levels of …
Latest Available Technology Today
We heard a lot of things during our discussion with clients related to new trends in contact center industry. Some of them need those trends to be implemented due to efficiency or ambition to win the competition. But for us, we must …